Hygiene and prevention measures of CALIMA SURF SLU

Prevention for our employees

Before going to work

If you have any symptoms (cough, fever, difficulty breathing, etc.) that could be associated with COVID-19, you should not go to work. Contact the COVID-19 hotline in your autonomous community or your primary care center and follow their instructions.
If you have been in close contact or have shared space without keeping interpersonal distance with a person affected by COVID-19, you should not go to the workplace, even in the absence of symptoms, for at least 14 days.
If you are vulnerable due to age, pregnancy or previous medical conditions, you should not go to the workplace. If you are unable to perform the tasks remotely, you should contact a doctor to certify, if necessary, that you must remain in isolation for work purposes.

Commuting to and from work

Whenever possible, prioritize mobility options that best ensure interpersonal distance of approximately 2 meters.
When walking, cycling or motorcycling to work, it is not necessary to wear a mask. Interpersonal distance should be kept when walking on the street.
If you have to travel in a car, you should take extreme measures to keep the vehicle clean.
When traveling by public transport, interpersonal distance should be kept with fellow passengers. The use of a hygienic mask is mandatory.

Spacing / Capacity

The capacity of the establishment will be reduced according to the recommendations established by the competent authorities at any given time. In our case, 3 people is the maximum capacity including the employee.
All activities that can be moved outdoors will be carried out in the open air, guaranteeing a distance of 2 meters between people at all times.

Surf school and store

All workers have permanently available in the workplace hydroalcoholic gels or disinfectants with virucidal activity authorized and registered by the Ministry of Health for hand cleaning, or when this is not possible, soap and water.
Workers are obliged to carry out periodic ventilation of the facilities on a daily basis and for a period of five minutes.
Workers are provided with protective equipment appropriate to the level of risk: reusable masks, gloves in different sizes, alcohol gel, soap and paper for effective hand hygiene. Personnel are trained and informed about the correct use of this protective equipment, and there are informative posters.
At least twice a day, the facilities are cleaned and disinfected, paying special attention to the most frequently touched surfaces such as door knobs, counters, furniture, floors, telephones, hangers, POS, and other similar items.
At each shift change, cleaning and disinfection of the work stations shall be carried out.
Toilets shall not be used by customers, except when strictly necessary. In the latter case, toilets, faucets and door knobs shall be cleaned immediately.
The distance between the salesperson or instructor and the customer during the entire customer service process shall be at least one meter when protective elements or barriers are in place, or approximately two meters without these elements.
Two-meter interpersonal safety distance between customers, with markings on the ground, or through the use of bollards, signage and signage.
At the entrance of the premises we provide the public with dispensers of hydroalcoholic gels or disinfectants with virucidal activity authorized and registered by the Ministry of Health.
The fitting rooms are to be used by one person only and in the case of special garments, such as bikinis and swimsuits, they are cleaned and disinfected after use.
In the event that a customer tries on a garment that is not subsequently purchased, we have implemented measures to ensure that the garment is sanitized before it is provided to other customers. This measure also applies to garment returns made by customers.
The garment will be left off display, sprayed with products approved by the Ministry of Health and then put back on sale.

Disinfection of equipment

Disinfection of wetsuits: Following the recommendations of the Ministry of Health, we disinfect our wetsuits with a 1% aqueous solution of sodium hypochlorite (bleach), with application times ≥ 15 minutes, ensuring that the solution reaches all corners and parts of the equipment (total immersion).
Disinfection of surfboards or kite equipment:
- After lessons: Due to their use, surfboards and kite equipment do not have direct contact with mucous membranes. The participants of the lessons are using the equipment predominantly in the salt water and the equipment is constantly exposed to the sun. When the surfboards return to the store, with the exception of the instructor, any possible contact of the participants with the boards is avoided. In this case, additional disinfection is not necessary. The bars, harnesses and kiteboard taps are disinfected with anti-virucid products.
- After rental: After each rental the equipment is disinfected with anti-virus products recommended by Spanish Ministry of Health, or left exposed to direct sunlight for approx. one hour on each side. The surface of the boards exposed to direct sunlight shall exceed a minimum temperature of 60 degrees to eliminate the risk of contagion. The bars, harnesses and kiteboard taps are disinfected with anti-virucid products.

Bathrooms

We have increased the usual cleaning frequency, also incorporating contact surface disinfection.
Frequent contact surfaces are sanitized with a disinfectant product with bactericidal and virucidal properties.
We do not use cloth towels. They are replaced by disposable paper napkins.
Used napkins are placed in a bucket with open or pedal-operated opening.

Continuous contact points (knobs, faucets, switches, etc.)

As a complement to the cleaning procedure of the center’s spaces described above, and with the same frequency (every “cycle”), a continuous disinfection of surfaces and points of contact with disinfectant solution is performed.
We inform customers about the need to use hydroalcoholic gel, which is available in dispensers, as well as the convenience of minimizing contact with any surface.

After work

Workers should take care of distances and hygiene and infection prevention measures at home as well, especially if they live with people from risk groups.
In the case of work uniforms or similar, they shall be bagged and closed, and shall be taken to the point where they are usually washed, with a full wash cycle at a temperature of between 60 and 90 ºC being recommended.

Waste management

Ordinary waste management will continue to be carried out in the usual way, respecting waste separation protocols.
It is recommended that tissues used by personnel for hand drying or for compliance with “respiratory etiquette” be disposed of in garbage cans or containers protected by a lid and, if possible, pedal-operated.
All personal hygiene material (masks, latex gloves, etc.) should be deposited in the residual fraction (grouping of household waste obtained after separate collection).
In the event that a worker develops symptoms while at work, the container in which he/she has deposited tissues or other used products should be isolated. This garbage bag should be removed and placed in a second garbage bag, with zipper, to be deposited in the rest fraction.
The person in charge of removing the contents of the garbage cans should do so with protection (PPE). Once the bags have been removed, hands should be washed for at least two minutes and disinfected with a hydroalcoholic solution.

Organizational measures

In accordance with occupational risk prevention (ORP) regulations, inform personnel in a reliable and updated manner about the health recommendations to be followed individually.
Provide personnel with the necessary hygiene products to be able to follow individual recommendations, adapted to each specific activity.
A sufficient supply of cleaning materials must be maintained in order to be able to carry out daily reinforced sanitization tasks. These include bleach and products authorized by the Ministry of Health for disinfection.
Have sufficient supplies of protective material, especially alcohol gels and masks, for both personnel and clients.
Adopt specific measures to minimize the risk of transmission to particularly sensitive workers.
We carry out all explanations and briefings in open spaces, which allow social distancing, either in the center itself or on the beach.

PREVENTION FOR OUR CUSTOMERS

Organizational measures prior to your visit

We send our future customers the COVID-19 Protocol of Action and our Hygiene and Prevention Measures in advance, so that they are informed of the risks of contagion and our measures to reduce the risk of contagion.
We promote online payment, thus minimizing the contact with our employees.

Surf store

At the entrance of the premises we provide the public with dispensers of hydroalcoholic gels or disinfectants with virucidal activity authorized and registered by the Ministry of Health.
The client is obliged to bring his own masks.
Toilets shall not be used by customers, except when strictly necessary. In the latter case, toilets, faucets and door knobs shall be cleaned immediately.
The client is obliged to respect the safety distance from our equipment, following the signs and markings on the ground.
The fitting rooms are to be used by only one person at a time, and in the case of special garments, such as bikinis and swimsuits, they are cleaned and disinfected after use.
In the event that a customer tries on a garment that is not subsequently purchased, we have implemented measures to ensure that the garment is sanitized before it is provided to other customers. This measure also applies to garment returns made by customers.

Surf lessons

Before starting surfing lessons, the participant should not present symptoms of COVID-19, cough, fever or mucus.
To reduce possible contagion, we will measure your temperature with an IR thermometer. If the temperature exceeds 37.5C, you will not be allowed to participate in the class and you must contact us by phone or go immediately to the Health Center or Hospital, keeping a safe distance of 2m from other people.
Each participant is required to bring his or her own mask for the duration of the activity, bearing in mind that a mask guarantees safety for a maximum of 4 hours. Reusable masks must be washed daily with water at 60 degrees, according to the recommendations of the Ministry of Health. For example, for a 5-day surf course, you should bring at least 10 surgical masks (2/day), or have two reusable ones.
The use of face masks during transportation in our cars is mandatory at all times.
It is forbidden to share equipment, creams, towels, drinks or any other personal item that could transmit COVID-19; under penalty of exclusion from the activity, without the right to reimbursement.
During the theoretical part on the beach, participants agree to maintain the recommended safety distance of 1.5m.
While the video-correction part is taking place outside our facilities, participants must wear masks, when the recommended safety distance of 1.5m cannot be maintained.
Participants change in the outside of the tent, without using the restroom or changing room, keeping a safe distance.
The use of the sanitary facilities is not available to our customers, except in cases of emergency. In that case, after use, the client is obliged to disinfect it with disinfection products available in the bathroom, following disinfection instructions indicated in our facilities.
Calima Surf SLU has established prevention measures against COVID-19 according to the norms and recommendations of the Spanish Ministry of Health. In the event that one of our clients, should be positive in COVID-19 after his visit to our facilities, Calima Surf SLU, strictly following the protocols of security and prevention of risks of contagion, disclaims any liability including financial responsibility, residence and tickets. The contagion may have occurred before or after the contact with our team or the stay in our facilities.

Surf House

The use of the toilets is allowed by our guests, its maximum occupancy will be of one person, except in those cases of people who may require assistance, in which case the use by their companion will also be allowed. After each use of the restroom, the guest is obliged to disinfect all surfaces touched with disinfectants provided in the restrooms.
We have informative posters in Spanish and English, stating the restrictive conditions of use of the facilities and the rules of hygiene in relation to the prevention of contagion.
The reception area in the surf store does not offer the proper separation of two meters between our equipment and the guests. For this reason, during the check-in process, we kindly ask you to use protective equipment appropriate to the level of risk.
We have a documented cleaning procedure, in accordance with the general COVID-19 prevention and hygiene measures indicated by the health authorities.
All objects and surfaces in transit areas susceptible to being handled or contaminated by different people, such as stairway handrails, door handles, doorbells, shared bathroom faucets, are cleaned and disinfected at least every two hours during their corresponding periods of use.
At all times the guest is informed about the restrictive conditions that apply to the use of our services. The client knows, before the confirmation of the reservation and during his stay at Calima Surf in written form and in a language understandable by the client, the special rules.
Dispensers of hydroalcoholic gels or disinfectants with virucidal activity are available to customers.

Customer recommendations

Information and reservations:

We provide an inquiry form and an on-line reservation system. With this measure, both the access to the school and the times will be more efficient, avoiding unnecessary delays and agglomerations.
Contracting and payments: for the same reason, customers are encouraged to contract services and any other available products in advance, in order to minimize the time spent at the reception/shop.
In addition, we have introduced a planning of the school’s daily activities, organization of shifts and resources, which results in greater security for workers. Likewise, and for the same reason, payment in advance will be encouraged through virtual POS, bank transfer or any other means of electronic payment.
Behavior in the school: clients are informed about operational and access limitations and recommended hygienic-sanitary measures, so that they behave responsibly.
We try to minimize the flow of people inside the school, promoting the use of open spaces throughout their stay.

DECLARATION OF CONFORMITY

D ………………………………………………………………………………………………………………………………………………….

DECLARES to have read and understood the measures and indications foreseen in the protocol of preventive measures to guarantee the hygienic-sanitary safety of the company, its workers, users, residents and facilities. Committing to comply with the Safety Protocol, taking responsibility for the adoption of all measures set forth therein, aimed at preventing the spread of COVID-19.

This DECLARATION OF CONFORMITY is issued under the sole responsibility of

D ……………………………………………………………………………………………………………………………………………………………………………………..

with DNI/NIE/PASSPORT………………………………………………………………………………………………………………………………………domiciled during his stay on the island at ………………………………………………………………………………

SIGNATURE

Failure to comply with the aforementioned hygienic-sanitary measures will result in the immediate application of the Protocol of action for non-compliance with the rules of prevention of contagion and Covid19. The responsibility of the company ends once the service provided daily, not being at any time responsible for what the customer decides to do once the activity is finished. Likewise, the company is not responsible for any possible contagion outside of its hourly activity, so it is not responsible for quarantine accommodations, or the cost and maintenance that an isolation or quarantine may entail.

All this without any responsibility on the part of Calima Surf SLU, neither to relocate, or readmit, nor to reimburse the client, for what remains to be enjoyed; of any of the contracted services.

This document must be provided together with the Hygiene and Prevention Measures.